Terms and Conditions

Effective: March 2026

Section 1 - Scope

(1) These General Terms and Conditions (hereinafter "Terms") apply to all contracts between 5Sterne.net LLC (hereinafter "Service Provider") and the customer (hereinafter "Client") regarding the removal of reviews on Google Maps.

(2) These Terms apply exclusively to businesses (B2B). This includes commercial companies, cooperatives, and natural persons who enter into the contract for purposes attributable to their commercial or self-employed professional activity.

(3) Deviating, conflicting, or supplementary general terms and conditions of the Client shall only become part of the contract if and to the extent that the Service Provider has expressly agreed to their applicability in writing.

Section 2 - Contracting Party

The contracting party is:

5Sterne.net LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA

Email: info@5sterne.net

Section 3 - Description of Services

(1) The Service Provider offers services in the field of online reputation management. This includes, in particular, the removal of negative or unwanted reviews on Google Maps for the business listing specified by the Client.

(2) The price per review to be removed is EUR 15.00 net.

(3) A review is considered successfully removed when the original review URL is no longer publicly accessible.

(4) The Service Provider undertakes measures to effect the removal of the reviews selected by the Client from Google.

Section 4 - Formation of Contract

(1) The presentation of services on the website does not constitute a legally binding offer, but rather an invitation to submit an offer (invitatio ad offerendum).

(2) By submitting the order form on the website, the Client makes a binding offer to enter into a service contract.

(3) The contract is formed when the Service Provider accepts the offer by sending an order confirmation via email.

Section 5 - Money-Back Guarantee

(1) The Service Provider grants a performance guarantee of 30 days from order confirmation.

(2) If a review selected by the Client is not successfully removed within 30 days (as defined in Section 3(3)), the Client is entitled to a full refund of the purchase price paid for that review.

(3) The refund will be processed within 14 business days after the expiration of the 30-day period via the original payment method.

(4) The right to a refund does not apply if:

  • the Client has breached their guarantees under Section 7;
  • the review reflects a genuine business relationship and does not constitute a legal violation;
  • the Client has provided incomplete or inaccurate information about the review.

Section 6 - Prices and Payment Terms

(1) All stated prices are in Euros and are net prices. Since 5Sterne.net LLC is a US company, no VAT is charged for services provided to EU business customers. The reverse charge procedure applies pursuant to Art. 196 of the VAT Directive. The tax liability falls on the recipient of the service.

(2) The Service Provider offers the following payment methods:

  • Credit card (via Stripe): The charge is made immediately upon order confirmation. Service delivery begins after successful payment.
  • Invoice (SEPA bank transfer): The invoice amount is due within 14 days of the invoice date without deduction to the bank account specified on the invoice.

(3) For payment by invoice, service delivery begins upon issuance of the invoice.

(4) If the Client defaults on payment, the Service Provider is entitled to charge default interest of 5% per annum. Dunning fees amount to EUR 20.00 per reminder.

(5) The Service Provider reserves the right to require advance payment if there are justified doubts about the Client's ability to pay.

Section 7 - Client Guarantees and Obligations

(1) The Client is obligated to provide the correct and complete Google Maps listing (URL or business name with address) as well as the URL of the review to be removed.

(2) The Client guarantees that the reviews selected for removal are reviews that:

  • do not reflect a genuine business relationship between the reviewer and the Client, or
  • contain defamation, false statements of fact, or other legal violations.

(3) The Client shall indemnify the Service Provider against all third-party claims arising from a breach of the guarantee under paragraph 2.

(4) In the event of a breach of guarantees or cooperation obligations, the right to the money-back guarantee under Section 5 is forfeited.

Section 8 - Liability and Warranty

(1) The Service Provider acts as a technical intermediary and merely transmits removal requests to Google on behalf of the Client. The Service Provider does not adopt the content of the removal requests as its own and assumes no responsibility for the accuracy of the information provided by the Client.

(2) The Service Provider owes the effort to remove the selected reviews using legally permissible means. Success cannot be guaranteed; however, the money-back guarantee under Section 5 applies in case of non-success.

(3) The Service Provider is only liable for direct damages caused by intent or gross negligence. Liability for slight negligence is excluded to the maximum extent permitted by law.

(4) Liability for the conduct of auxiliary persons is excluded to the maximum extent permitted by law.

(5) The Service Provider is not liable for indirect damages, consequential damages, or incidental damages (such as lost profits, data loss, or reputational damage due to suspension of the Google profile).

(6) The above limitations of liability do not apply in cases of injury to life, body, or health, or in the case of mandatory statutory liability provisions.

(7) The Service Provider is not liable for damages caused by force majeure. Force majeure includes, in particular, changes to Google's policies, algorithm updates, or other measures taken by Google.

(8) The Service Provider's liability is limited, to the extent permitted by law, to the amount paid by the Client for the respective service.

Section 9 - Data Protection

(1) The Service Provider processes personal data of the Client exclusively in accordance with applicable data protection regulations. Details can be found in the privacy policy at /en/privacy.

(2) Payment processing for credit card payments is handled by the payment service provider Stripe, Inc. (San Francisco, USA). Stripe's privacy policy is available at https://stripe.com/privacy.

Section 10 - Final Provisions

(1) This contract is governed exclusively by the laws of the State of Wyoming, USA, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules.

(2) The exclusive place of jurisdiction for all disputes arising from this contract is Sheridan, Wyoming, USA. However, the Service Provider is also entitled to take legal action at the Client's general place of jurisdiction.

(3) Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake to replace invalid provisions with valid ones that come as close as possible to the economic purpose of the invalid provision.

(4) Amendments or supplements to these Terms require written form. This also applies to the waiver of this written form requirement.

Remove Reviews Now