Frequently Asked Questions
Here you will find answers to the most common questions about our service. If you have additional questions, feel free to reach out to us directly.
General Questions
We specialize in the professional removal of Google Maps reviews that violate Google's policies. Our service includes:
- Legal review of each submission
- Professional removal requests filed with Google
- Transparent pricing (EUR 15 per removed review)
- Money-back guarantee if the removal is unsuccessful
- Fully GDPR-compliant processes
Removal is typically very fast:
- Within 24 hours: For most reviews
- Up to 7 days: For more complex cases
As soon as we receive your request, we assess the review and file the removal request with Google. You will be kept informed of the progress.
We work across all industries, with particular expertise in:
- Law firms & notaries
- Doctors & dentists
- Consulting firms
- Tax advisors & auditors
- Real estate agencies
- Hotels & restaurants
- Retail & e-commerce
- Service businesses
- Trades & contractors
- Financial services
We can remove reviews that violate Google's policies:
- False or defamatory claims
- Reviews from people who were never customers
- Spam or fake reviews
- Reviews containing abusive content
- Reviews posted by competitors
Every review is assessed individually. If a review cannot be removed, you automatically receive a full refund.
Legal Questions
Yes, absolutely. All of our methods are fully legal and GDPR-compliant:
- All processes reviewed by specialized attorneys
- Full compliance with European data protection regulations
- Transparent documentation of all measures taken
- Regular compliance updates
- Exclusively ethical "white hat" strategies
We only use methods that comply with the guidelines of all review platforms.
Over 40% of our clients are legal professionals. We understand their unique requirements:
- Highest compliance standards
- Particular sensitivity around reputation
- Understanding of professional conduct rules
- Discretion and confidentiality
- Specialized strategies for legal professionals
Law firms value our legally sound approach and deep understanding of their industry.
We offer a full money-back guarantee:
- You pay upfront via Stripe (credit card, SEPA, or Giropay)
- We process your removal request with Google
- If the review is removed: Done!
- If the removal is unsuccessful: Automatic refund
You bear zero risk. You only pay for reviews that are actually removed.
Pricing & Payment
Our pricing is simple and transparent:
EUR 15 net per review
No VAT (reverse charge procedure)
- No hidden costs
- No base fee or minimum order
- Money-back guarantee if the removal is unsuccessful
Payment is processed securely through Stripe:
- Credit card: Visa, Mastercard, American Express
- SEPA direct debit: Directly from your bank account
- Giropay: Online banking with your bank
After submitting your request, you receive a secure payment link by email.
93% of all reviews are successfully removed.
For reviews that clearly violate Google's policies, the success rate is even higher. We carefully evaluate every case before we begin and keep you fully informed about the expected outcome.
Yes, you automatically receive a proper invoice by email. Since 5Sterne.net LLC is a US company, no VAT is charged for services provided to EU business customers (B2B) under the reverse charge procedure. The tax liability falls on the recipient of the service.
Still have questions?
Our team of experts is available for a free, no-obligation consultation.